Shipping policy
Shipping Policy
OPO – Operated by EVALON DIGITAL OGLAŠEVANJE IN DRUGE STORITVE d.o.o.
Last updated: December 8, 2025
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Processing times may be longer during peak periods, promotions, or holidays.
Shipping Destinations
We currently ship to:
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European Union countries
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Israel
Shipping availability may vary depending on the product and destination.
Estimated Delivery Times
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European Union: 5–12 business days
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Israel: 7–14 business days
Delivery times are estimates and may vary due to customs procedures, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
Some products may qualify for free shipping, which will be clearly indicated.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 48 hours to become available.
Customs, Duties & Taxes
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EU Orders: No customs duties apply within the European Union.
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Israel Orders: Customs duties, VAT, or import fees may apply according to Israeli law and are the customer’s responsibility.
OPO is not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details.
If a package is returned due to incorrect or incomplete address information, re-shipping costs will be charged to the customer.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 48 hours of delivery at:
📧 katja@evalondigital.com
We will investigate the issue with the carrier and provide a suitable resolution.
Business Model Disclosure
OPO operates as an online retailer using a drop-shipping fulfillment model.
Products are shipped directly from our European suppliers and logistics partners.
We are not a manufacturer, not an importer, and not an official distributor.
Contact Information
EVALON DIGITAL OGLAŠEVANJE IN DRUGE STORITVE d.o.o.
Mejna ulica 57
2000 Maribor
Slovenia