Shipping policy

Shipping Policy

OPO – Operated by EVALON DIGITAL OGLAŠEVANJE IN DRUGE STORITVE d.o.o.

Last updated: December 8, 2025

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Processing times may be longer during peak periods, promotions, or holidays.

Shipping Destinations

We currently ship to:

European Union countries
Israel

Shipping availability may vary depending on the product and destination.

Estimated Delivery Times

European Union: 5–12 business days
Israel: 7–14 business days

Delivery times are estimates and may vary due to customs procedures, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated and displayed at checkout.
Some products may qualify for free shipping, which will be clearly indicated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 48 hours to become available.

Customs, Duties & Taxes

EU Orders: No customs duties apply within the European Union.
Israel Orders: Customs duties, VAT, or import fees may apply according to Israeli law and are the customer’s responsibility.

OPO is not responsible for delays caused by customs clearance.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details.
If a package is returned due to incorrect or incomplete address information, re-shipping costs will be charged to the customer.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 48 hours of delivery at:
📧 katja@evalondigital.com

We will investigate the issue with the carrier and provide a suitable resolution.

Business Model Disclosure

OPO operates as an online retailer using a drop-shipping fulfillment model.
Products are shipped directly from our European suppliers and logistics partners.
We are not a manufacturer, not an importer, and not an official distributor.